Effective Date: July 16, 2025
Lou’s (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect the personal information you may provide to us through our website.
1. Information We Collect
We may collect the following types of information:
Personal Information: Your name, email address, phone number, or other details you provide when making a reservation, placing an online order, or signing up for our newsletter.
Technical Information: Information about your device and usage of our website, such as IP address, browser type, and pages visited, collected via cookies or similar technologies.
2. How We Use Your Information
We use the information we collect to:
Confirm reservations or orders
Respond to inquiries or customer service requests
Send you updates, promotions, or news (only if you opt in)
Improve our website and services
3. Sharing Your Information
We do not sell or rent your personal information. We may share it with trusted third-party service providers only as needed to help us operate our website or deliver services (such as online ordering or email newsletters).
4. Cookies
Our website may use cookies to enhance your browsing experience. You can adjust your browser settings to refuse cookies, though some features of our site may not function properly.
5. Data Security
We take reasonable measures to protect your personal information. However, no method of transmission over the internet is 100% secure.
6. Your Choices
You may opt out of receiving promotional emails from us by following the unsubscribe link in the email. You may also contact us directly to update or delete your personal information.
7. Changes to This Policy
We may update this Privacy Policy occasionally. Changes will be posted on this page with an updated effective date.
8. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us at:
Lou’s
13 Brattle St
Cambridge, MA 02138